We are not an AI agency that has only read about automation. Bestia runs a leather goods factory, four online stores and fifteen Amazon marketplaces — and every AI agent and workflow we offer runs in production in our own companies first. We design, build and roll out AI automation for small and mid-sized businesses in Bulgaria, the EU and worldwide.
From a single AI workflow to a full stack of AI agents — always with a human approving every live change.
Real systems, running daily across the Bestia group of companies.
An AI support colleague answers customers on live chat, email, WhatsApp, Amazon and Meta messages. It resolves order problems end to end — returns, refunds, resends, cancellations — hands edge cases to the human team and tracks every promise until it is fulfilled. No ticket is forgotten, on any channel.
A purpose-built web ERP for four companies replaced an outdated warehouse system in 2026: orders, invoicing, cash, warehouse, cutting, production plans with worker tablets and payroll in one place — synced with the multichannel stock system, with automatic intra-EU invoices to dropship dealers via API.
A monitoring system with 12 missions and 33 scheduled jobs watches two seller accounts — account health, listings, FBA inventory, returns, reimbursements, hijackers and buyer messages — and sweeps around 3,200 live product pages. Every finding is verified against the live page, and risky refunds are stopped before they go out.
Duplicate listings on Etsy, Shopify, Amazon and eBay were showing frozen stock. An automated workflow scanned every channel, found the duplicates and created 296 stock-link mappings in a single run — 296 of 296 verified correct. Zooplus stock now updates automatically three times a day.
Weekly automated data collection feeds eight specialist AI analysts that judge Google Ads on real margins and break-even — profit, not just ROAS. Five Meta agents cover account health, performance, creative fatigue, campaigns and attribution with a daily check. Nothing goes live without owner approval.
AI business automation means using AI agents and automated workflows to handle repetitive work — customer messages, order problems, listing checks, stock updates, reporting — so your team can focus on decisions. We design, build and run these systems end to end.
No. Our case studies come from e-commerce and manufacturing because that is our own business, but process mapping, AI agents, integrations and custom software apply to any small or mid-sized company.
Yes, for most routine requests — order status, returns, refunds, resends, cancellations — across chat, email, WhatsApp, Amazon and Meta. Edge cases are handed to your team, and every promise to a customer is tracked until it is fulfilled.
Yes. We build monitoring and automation for account health, listings, FBA inventory, returns, reimbursements, hijackers and buyer messages across Amazon marketplaces in North America and Europe.
Yes. We built and run our own ERP for four companies — orders, invoicing, warehouse, production and payroll — and we build custom software and integrations around the way your business works.
Our rule is human in control: agents read, verify and propose; a person approves every live change. Findings are verified against the live system before any action.
Bestia Pet EOOD is based in Pazardzhik, Bulgaria (EU). We work with businesses in Bulgaria, across the European Union and worldwide, in English and Bulgarian.
Tell us where your team loses the most time — we will show you what AI automation can take over first.
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